We keep small businesses running — anywhere in the USA
Run Tech Support is a managed IT provider built specifically for small businesses — medical offices, law firms, contractors, and professional services teams across the country. Headquartered in Virginia.
11 min
Average help desk response
98%
Client retention rate
15 yrs
Combined IT experience
100%
Fixed-price transparency
Why we started
Most small businesses can't afford a full-time IT department, but they face the same threats and compliance pressures as larger organizations. They get hit with ransomware, lose data because backups weren't tested, and spend hours on IT problems that pull them away from their actual work.
We started Run Tech Support to close that gap. Our model is simple: flat-rate managed IT that covers monitoring, security, and support — so you always know what you're paying and you always have someone to call.
How we work
Proactive, not reactive
We monitor your environment continuously and fix problems before they affect your team. Most issues are resolved before you know they existed.
Plain language, always
We explain what's happening in your environment in terms that make sense — no jargon, no upselling, no confusion.
Fixed pricing, no surprises
Your monthly rate covers everything in your plan. Project work is scoped and quoted separately before any work begins.
Fast response
Our average help desk response time is 11 minutes. We staff for it and we measure it.
The team
Abdelhamid Hassanin
Founder & Lead Engineer
15 years in enterprise IT before founding Run Tech Support. Spent a decade supporting healthcare and legal environments and saw firsthand how underserved small businesses were.
Priya Nair
Security & Compliance Lead
Specializes in endpoint security, Microsoft 365 hardening, and compliance frameworks for regulated industries. Holds CISSP and CompTIA Security+ certifications.
Jordan Ellis
Help Desk & Support
Front-line support for clients nationwide. Known for fast response times and the ability to explain technical issues clearly to non-technical users.
Where we work
We serve small businesses across the United States. Our team is headquartered in Northern Virginia, with a concentration in the DC metro area, Richmond, and the Shenandoah Valley. Remote support is available nationwide; on-site visits are available within our primary service areas and by arrangement elsewhere.
Certifications
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